Your server or entire network can be remotely administrated. With the installation of a small secure client agent and a permanent Internet connection, SBNS will give your machines a monthly checkup, and respond immediately to mission-critical failures. Items to be checked during scheduled maintenance vary depending on your network's exact needs, but generally include the following:

• Application of Service Packs for your server OS, if necessary.
• Hot fixes applied for the server OS, if necessary.
• Check of free disk space on all server volumes.
• Examination of Mail Server software, defrag of mail databases if necessary.
• Check of Antivirus definition updates.
• Check of recent Antivirus scans, ensure scans are correctly scheduled.
• Check of recent server backups, ensure future backups are correctly scheduled.
• Check of server and application logs for other potential problems.
• Verify licensing Used vs. Purchased, alert if licensing is approaching limits.

Reports of the above items will be delivered to the customer via e-mail. If problems are found, repairs will be initiated (limit 2 hours). If repairs will take more than 2 hours (total checkup/repair) customer will be called and work continued at normal phone support rates. If serious security or functionality problems are found, customer will be called and visit scheduled. If server requires non-scheduled maintanence remotely, work will be charged at phone-support rates.

Benefits

• Reduced Downtime, problems are caught early.
  
• Increased security for your Internet aware applications.
  
• Virii never have the chance to spread if AV applications are always up to date.
  
• Potential software/hardware problems are caught, and plans can be made to correct before they become a real issue.
  
• Many problems can be solved at phone support rates, substantially less than on-site rates for smaller issues.
  
• Reports of all items will be delivered via e-mail to the contact of your choice every month.
• Report will include information on all agreed upon items, not only problems found.

COSTS

Installation

Installation requires a single on-site visit. Software is innocuous, and runs on all w.95/w.98/NT4/w.2k machines. Machines to be managed require an addressable IP (or an addressable router that can deliver incoming traffic via port number).

Single Server
* Software Costs: $45
* Labor $135

Additional servers or workstations
* Software Costs: $45
* Labor $35

Recurring

Monthly fees will be assessed in the 1st week of each month following installation.

Single server
Standard monthly checkup/patching service of up to 2 hours per month $75.00

Additional servers or workstations
2 hour blocks of time for additional computers may be purchased for $55 per additional computer

ADDITIONAL SERVICES

• Hardware level debugging of Intel Based PC's
  
• Microsoft Windows 95/98/NT/2000 Workstation
  
• Microsoft NT, SBS, 2000 Server
  
• Microsoft Exchange Server
  
• Microsoft Terminal Services 4.0 and 2000
  
• Microsoft Proxy Server / Firewall
  
• Novell Server 3.x-4.x
  
• Citrix Winframe
  
• Veritas Backup Exec
  
• Computer Associates InnoculateIT
  
• Computer Associates ArcServe
  
• Cisco Routers
  
• Netopia Routers
  
• Sonicwall Security Appliances

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